Customer service
We want you to love Folkwear patterns as much as we do, so we are committed
to your satisfaction! Returns
If any item in your order does not meet your expectations, return
the un-used merchandise for exchange, credit, or refund. Send to
Folkwear Returns, The Old Fire Station, Box 189, Barnardsville,
NC 28709-0189 U.S.A. Original and
return shipping charges are not credited or refunded.
Questions about your order
If you have questions about the status of your order, email us at
mail@folkwear.com or telephone us at 1-888-200-9099 or 1-828-626-3100
Monday through Friday, 9:00 a.m. to 4:30 p.m. Eastern time. If
you get our answering machine, please leave a message with your
complete phone number so we can call you back as soon as possible.
Technical questions
If you have questions about any pattern, give us a call or send an
email. Our staff has made just about every pattern and can often
help clarify the instructions. Email newsletter
If you wish to receive the periodic Folkwear email newsletter, be sure
we have your current email address by sending it to mail@folkwear.com.
Please type "Email newsletter" in the subject line of your
message, and include your complete name and address in the body of
the message so we can find you in our database.
|
