Customer service
We want you to love Folkwear patterns as much as we do, so we are committed to your satisfaction!

Returns
If any item in your order does not meet your expectations, return the un-used merchandise for exchange, credit, or refund. Send to Folkwear Returns, The Old Fire Station, Box 189, Barnardsville, NC 28709-0189 U.S.A. Original and return shipping charges are not credited or refunded.

Questions about your order
If you have questions about the status of your order, email us at mail@folkwear.com or telephone us at 1-888-200-9099 or 1-828-626-3100 Monday through Friday, 9:00 a.m. to 4:30 p.m. Eastern time. If you get our answering machine, please leave a message with your complete phone number so we can call you back as soon as possible.

Technical questions
If you have questions about any pattern, give us a call or send an email. Our staff has made just about every pattern and can often help clarify the instructions.

Email newsletter
If you wish to receive the periodic Folkwear email newsletter, be sure we have your current email address by sending it to mail@folkwear.com. Please type "Email newsletter" in the subject line of your message, and include your complete name and address in the body of the message so we can find you in our database.

 

Folkwear
The Old Fire Station, Box 189
Barnardsville, NC 28709-0189 U.S.A.

Toll Free Order Line: 1-888-200-9099
Phone: 1-828-626-3100
24-Hour Fax Orders: 1-828-626-3030
E-mail: mail@folkwear.com


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